How we think about the trades

Industry

We grew up around the trades.

We know what the people running these businesses deserve, and we know the rest of the software industry has been giving them less. Building the version they deserve is real engineering work, and real engineering work doesn't have spare attention for relitigating what a word means every meeting. So we did what Disney did with park pricing: lock complexity into the product, where it belongs, and engineer it out of everywhere else, written down up front so we're never talking apples and oranges.

Departments

A department is a functional unit inside a trades business. CSR. Dispatch. AP. Service.

We name each one, decide when it becomes real, and map the roles inside it. Every product knows which seat it's built for.

Roles

A role is one named person doing one named job. The dispatcher. The CSR. The AP specialist.

Every TGL product is scoped to exactly one role, because you can't free someone up if you've abstracted them out of the picture.

Trades

A trade is the kind of work a business actually does. HVAC. Plumbing. Electrical. Roofing.

Each one runs on its own codes, paperwork, and pressure points. Every product we ship is tuned to one.