Tools
Call Quality Scorer
Scores a call transcript against a defined quality rubric, dimension by dimension.
Module
Tools
where it lives
What it does
Scores a call transcript against a defined quality rubric, dimension by dimension
Accepts a call transcript and a quality rubric, and returns a structured score across each dimension: listening, discovery, objection handling, next-step commitment, professionalism. Every dimension carries a score and a specific quotation from the transcript that supports it. The rubric is configurable; the scoring stays anchored to what was actually said.
When you’d reach for it
- ▸Scoring a week of recorded sales calls in bulk to identify which dimensions a rep is consistently weak on.
- ▸Running support call transcripts through a quality rubric to track team performance trends over time.
- ▸Surfacing the lowest-scoring calls from a daily batch so a supervisor can review the specific moments that pulled them down.
More from Tools