Tools
Sentiment and Topic Tagger
Labels a review or message with overall sentiment, topic tags, and a representative phrase.
Module
Tools
where it lives
What it does
Labels a review or message with overall sentiment, topic tags, and a representative phrase
Accepts a single piece of feedback and a topic taxonomy, and returns a structured label set: overall sentiment, the topics that came up, and the specific phrase that best captures the driver. Topic taxonomies are configurable per deployment. Output is structured for analytics ingestion at scale.
When you’d reach for it
- ▸Tagging service reviews with sentiment and topic before they load into a reporting dashboard.
- ▸Routing detractor comments from an NPS follow-up to the right department based on topic.
- ▸Identifying recurring complaint themes across a long backlog of support chat logs in a single pass.
More from Tools