Tools
Service Intent Classifier
Reads a free-text service description and matches it to a defined service from a list.
Module
Tools
where it lives
What it does
Reads a free-text service description and matches it to a defined service from a list
Accepts a free-text service description ("my AC isn't cooling," "water under the sink") and a defined service list, and returns the most likely match with a confidence score and a short list of close alternatives. Low-confidence results come back flagged as needs-review rather than as a match. The service list is configurable per deployment.
When you’d reach for it
- ▸Routing a free-text booking request into the right service category before the appointment is created.
- ▸Classifying an inbound chat message into a service bucket so the next step opens with the right context.
- ▸Tagging customer service emails by category at intake so the right queue picks them up without manual sorting.
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