Entity

Call

A call is a phone interaction, inbound or outbound, with a duration, direction, and disposition, optionally associated with a customer, lead, or job.

Products that process this

Here are products that process calls.

All of our products are designed to provide value to one person in your company each time it runs. Here are products that run off of a call.

PR-4003

CallBrief

for the customer service representative

CallBrief is a screen-panel workflow that compiles and surfaces the matched customer record (name, address, service history, membership, open invoices) on the CSR's display the moment an inbound call rings, billed per Call processed.

6 rivets / callOpen →

PR-4001

IntakeGuide - Pools

for the customer service representative

IntakeGuide - Pools is a Chrome-extension capture workflow that walks the pools-industry CSR through symptom, equipment, and access intake during inbound problem calls and writes the completed ticket back to the FSM, billed per Call processed.

42 rivets / callOpen →