PR-4002 · Live
Booking Buddy
Most booking requests arrive on the dashboard, not over the phone. Customers send them through the company's website, the CSR works every Booking from one queue with a capacity overlay, and the calls that come in are the ones that actually need her. Billed per Booking created.
The promise
Booking requests come in through the website instead of stacking up on hold. The CSR works them from one dashboard between the calls that need a real conversation.
What it’s built from
The capabilities assembled into this product.
How it works
The path from input to value.
- 01
Booking requests arrive on the dashboard
Customers fill out a short flow on the company's website. Contact info, address, service, time slot, review and confirm. The Booking lands in the CSR's queue with all of it already on the record.
- 02
Every booking lands in one queue
Widget bookings, dashboard entries, CSV imports, and bookings pulled in from the company's scheduling system show up together. A capacity overlay sits on top. The CSR sees the full schedule at once.
- 03
She confirms or reschedules inline
When a Booking needs her, she handles it from the same dashboard. A pending request to confirm. A customer who calls to move the time. A booking the dispatcher flagged for re-routing. The change reflects everywhere it needs to.
- 04
The calls that come in join the queue
Some customers will always call. The repeat customer who wants to walk through her history. The complex reschedule. The one who can't get the widget to load. She takes the call, opens a new Booking from the dashboard, and it lands in the same queue as everything else.
The day before. The day after.
Same moments. Lived differently.
First call is a same-day no-cool. The next forty before lunch are name, address, availability, repeat.
8:00 AMTwelve bookings already on the dashboard. She holds the same-day no-cool call all the way through.
8:00 AMBefore
First call is a same-day no-cool. The next forty before lunch are name, address, availability, repeat.
After
Twelve bookings already on the dashboard. She holds the same-day no-cool call all the way through.
Texts and webchats stack up. The booking transactions take all her bandwidth and customer records fall behind.
10:30 AMThe booking chats routed themselves into the dashboard. What's left is the harder stuff, and she handles it slowly and well.
10:30 AMBefore
Texts and webchats stack up. The booking transactions take all her bandwidth and customer records fall behind.
After
The booking chats routed themselves into the dashboard. What's left is the harder stuff, and she handles it slowly and well.
Lunch-hour callers six deep. She works as fast as she can. Three roll to voicemail. Two won't call back.
12:30 PMCustomers self-book from their breaks. The one call she takes is the tricky reschedule, held all the way through.
12:30 PMBefore
Lunch-hour callers six deep. She works as fast as she can. Three roll to voicemail. Two won't call back.
After
Customers self-book from their breaks. The one call she takes is the tricky reschedule, held all the way through.
Five-minute dispatch sync. Most of it is reconciling things that fell through cracks earlier.
3:30 PMFive-minute sync. Territory edge cases, the commercial reschedule, the widget's capacity settings. Decisions, not damage control.
3:30 PMBefore
Five-minute dispatch sync. Most of it is reconciling things that fell through cracks earlier.
After
Five-minute sync. Territory edge cases, the commercial reschedule, the widget's capacity settings. Decisions, not damage control.
What it doesn’t do
The edges we drew on purpose.
A product that tries to do everything ends up doing nothing well. Here’s what we left out, and why we don’t feel bad about it.
- ×Does not collect payment or generate an invoice at the time of booking.
- ×Does not handle recurring or subscription bookings. It's built for one-off requests.
- ×Does not dispatch technicians, optimize routes, or manage jobs once they're in progress.
- ×Does not send reminder messages between the booking and the day of the appointment.