PR-3637 · Live
Order Pulse
Order Pulse gives the Purchasing Coordinator one board for every special-order part. Each part shows up as a card the moment it is requested, whether it comes off an open order in the existing system, a spreadsheet upload, or a form a technician fills out from a job site. The card moves through the same stages every time, from requested to ordered to shipped to picked up. It carries the tracking number and the job it belongs to. The board flags parts that are running late and follows up with the vendor on the ones that have stalled. It sends updates to the office, the warehouse, and the technician as each part moves. The Purchasing Coordinator opens it and sees exactly where every part stands.
The promise
The status of every special-order part stays current on one board, without the Purchasing Coordinator holding a dozen vendor timelines in their head or digging through their inbox. The "where's my part?" calls stop, because everyone who needs the answer can see it. The time that comes back goes to the work that needs their judgment, like the substitution calls, the back-orders, and the pricing they should be checking.
How it works
The path from input to value.
- 01
Every part lands on the board
Special-order parts show up as cards from the existing order system, a spreadsheet upload, or a form the technician fills out from the job. Each card is linked to its job from the start.
- 02
Each part moves through the same stages
A card moves from requested to ordered to shipped to picked up. The Purchasing Coordinator advances it, and everyone with access sees the change right away.
- 03
Shipped parts track themselves
Once a part ships, the board stores the tracking number, pulls the carrier status, and flags any part running behind its expected arrival.
- 04
Late parts get a follow-up call
When a part is past its expected arrival, an AI call agent follows up with the vendor and logs what it learns to the card, so the answer is there without anyone dialing.
- 05
The right people are kept in the loop
As parts move, updates go to the office, the warehouse, and the technician over email and text, and the dispatcher is told when all of a job's parts are in.
The day before. The day after.
Same moments. Lived differently.
They print the open-order list because pen catches errors faster than the screen. A back-ordered coil for Thursday's install gets a star. That is the one that will eat their morning.
7:30 AMThey open the board. Every special-order part is a card in its stage, and the late ones are already flagged at the top. The Thursday coil is among them, with a vendor follow-up already logged.
7:30 AMBefore
They print the open-order list because pen catches errors faster than the screen. A back-ordered coil for Thursday's install gets a star. That is the one that will eat their morning.
After
They open the board. Every special-order part is a card in its stage, and the late ones are already flagged at the top. The Thursday coil is among them, with a vendor follow-up already logged.
While reviewing next week's jobs they get three texts and a call asking where parts are. They stop, look each one up, and answer them one at a time.
9:00 AMThey review next week's jobs without interruption. The technicians and dispatch can see part status themselves, so the calls do not come.
9:00 AMBefore
While reviewing next week's jobs they get three texts and a call asking where parts are. They stop, look each one up, and answer them one at a time.
After
They review next week's jobs without interruption. The technicians and dispatch can see part status themselves, so the calls do not come.
A part they thought was on the way turns out to have shipped late. Nobody flagged it. They scramble to find a substitute before the job slips.
11:30 AMThe late shipment flagged itself this morning and the vendor was already called. They have the real ETA in hand and make the substitution decision early, before it threatens the job.
11:30 AMBefore
A part they thought was on the way turns out to have shipped late. Nobody flagged it. They scramble to find a substitute before the job slips.
After
The late shipment flagged itself this morning and the vendor was already called. They have the real ETA in hand and make the substitution decision early, before it threatens the job.
They walk the open-order list one more time, email two reps for ETAs, and update their own expedite log so nothing falls through overnight.
4:30 PMThe board is current because it updated itself all day. They check the handful of exceptions that need them and close the laptop.
4:30 PMBefore
They walk the open-order list one more time, email two reps for ETAs, and update their own expedite log so nothing falls through overnight.
After
The board is current because it updated itself all day. They check the handful of exceptions that need them and close the laptop.
What it doesn’t do
The edges we drew on purpose.
A product that tries to do everything ends up doing nothing well. Here’s what we left out, and why we don’t feel bad about it.
- ×Does not place or modify purchase orders in the existing order system.
- ×Does not manage stocked-inventory levels, reorder points, or shelf replenishment.
- ×Does not negotiate with vendors or compare vendor pricing.
- ×Does not run purchase-order approval or accounting-code workflows.
- ×Does not reschedule jobs when a part runs late.