Department
Dispatch
Exists when the company runs enough daily jobs that someone must spend their entire day coordinating who goes where and when. Dispatch is the operational nerve center — converting booked jobs into completed work by managing technician schedules, routing, and real-time adjustments. Before this department exists, the owner or office manager is handling scheduling between other tasks.
Work location
Office
behind a desk
Roles inside
2
documented roles
Core functions
4
the daily work
Core functions
What the dispatch department actually owns.
The work that defines this department,the things that, if nobody owns them, the rest of the business pays the bill.
- ▸Job scheduling and calendar management
- ▸Technician routing and assignment
- ▸Real-time field communication and adjustments
- ▸Emergency call triage and prioritization
Roles inside
Who you’ll find in Dispatch.
2 roles we've documented in this department. Each one has its own page with day-in-the-life, duties, and the products built for them.
