Payment Overdue Email
A past-due notice for a customer payment, prompting them to pay.
Module
Email
where it lives
What it does
A past-due notice for a customer payment, prompting them to pay
A direct notice that an invoice hasn't been paid by its due date. Includes the invoice number, amount, original due date, and a link or instructions to pay. Tone is firm but professional, not hostile and not apologetic. States the facts and makes it easy to resolve. Can serve as a first notice or a follow-up in a collection sequence.
When you’d reach for it
- ▸A roofing contractor uses this when an invoice hasn't been paid within agreed terms, with a link to pay online.
- ▸A commercial cleaning company uses this for net-30 accounts that have gone past due, before escalating to a collections process.
- ▸A field service platform uses this as an automated notice in a payment follow-up sequence.
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