SMS
Appointment Reminder SMS
A text message reminding a customer of an upcoming appointment before it happens.
Module
SMS
where it lives
What it does
A text message reminding a customer of an upcoming appointment before it happens
Keeps an upcoming visit on the customer''s radar. Usually carries the date, arrival window, and a contact number if they need to reschedule. Brief by design, since the customer already has the full details from the confirmation. Pairs with the longer-form Appointment Reminder Email.
When you’d reach for it
- ▸An HVAC company uses this the night before a maintenance visit and again two hours before arrival to cut down on missed appointments.
- ▸A home cleaning platform sends this before each recurring visit so customers know which day their cleaner is coming.
- ▸A medical equipment delivery service uses this to surface the delivery window and a callback number before the truck rolls.
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