SMS
Welcome SMS
A text message welcoming a new customer and giving them what they need to get started.
Module
SMS
where it lives
What it does
A text message welcoming a new customer and giving them what they need to get started
Carries whatever the customer needs to know at the start of the relationship: a contact number, a portal link, what to expect next. Warm in tone but brief. Sets the right expectations without overwhelming someone who just signed up. Pairs with the longer-form Welcome Email when both channels are used.
When you’d reach for it
- ▸A home warranty platform uses this when a new policy is activated, giving the customer a number to call for service requests.
- ▸A pest control company uses this after signup to introduce the customer to their account and explain how recurring visits work.
- ▸A property management system uses this to welcome new tenants with a maintenance request contact and move-in details.
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