SMS
Cancellation Alert SMS
A text message notifying a customer that a scheduled appointment has been cancelled.
Module
SMS
where it lives
What it does
A text message notifying a customer that a scheduled appointment has been cancelled
A direct message letting a customer know an appointment won''t be happening as scheduled. Includes the original appointment details, the reason if appropriate, and next steps. Usually carries a prompt to reschedule or a contact number to call. Clear and apologetic in tone without being excessive about it.
When you’d reach for it
- ▸An HVAC company uses this when a tech calls out sick and same-day jobs need to be rescheduled.
- ▸A field service platform uses this when a job is cancelled due to weather, giving customers a reschedule link.
- ▸A pest control operation uses this to notify commercial accounts when a scheduled service visit can't happen as planned.
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