SMS
Tech ETA SMS
A text message letting a customer know a technician is on the way and when to expect them.
Module
SMS
where it lives
What it does
A text message letting a customer know a technician is on the way and when to expect them
Includes the technician''s name, an estimated arrival window, and a contact number if the customer needs to reach someone. Specific enough that the customer doesn''t have to call the office asking for an update but short enough to read at a glance. Immediacy is the point: the message is most useful while the truck is moving.
When you’d reach for it
- ▸An appliance repair company uses this so customers know when to expect the tech without calling the office for an update.
- ▸A commercial HVAC operation uses this to alert facilities managers before each service visit so staff can have the right areas unlocked and ready.
- ▸A field service platform uses this to keep residential customers informed on days when job timing has shifted.
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